Testimonials | CitricCDQ

Case Studies & Testimonials

Case Studies

These examples illustrate how Citric CDQ supports sponsors, CROs, and research teams in improving the efficiency, visibility, and quality of their clinical data management processes.

Each case study reflects real engagements where structured automation, senior oversight, and pragmatic workflow redesign helped reduce manual workload, accelerate review timelines, and strengthen confidence in study data.

To protect client confidentiality, examples are presented in anonymised form while highlighting the measurable outcomes achieved.

Consolidating a fragmented CDM model

A sponsor portfolio relied on a multi-person outsourced CDM model with slow manual review cycles. Citric CDQ introduced structured automation, programmatic review outputs, and standardised reconciliation workflows.

Outcome: data review reduced by 50 to 70 percent, reconciliation cycles shortened by around 60 percent, visibility improved.

Reducing reporting burden

Manual metrics and tracker production previously took hours each cycle.

Outcome: preparation time reduced to roughly 10 to 15 minutes through structured automated outputs.

Finding hidden risk before lock

A structured review identified widespread misuse of Unknown / Not Applicable values roughly 4 to 6 weeks before lock.

Outcome: corrective action completed on time, sponsor confidence protected, study remained on track.

Accelerating lock readiness

A critical-item-focused review and continuous reconciliation model reduced lock preparation from 4 to 6 weeks to 2 to 3 weeks.

Jonathan Dayan, Associate Director of Product Enablement, ObvioHealth

I had the privilege of working with Ben for a little over a year. We worked closely together on the implementation cycles of various hybrid and fully decentralized clinical trials. Ben has an incredible work ethic and aptitude for learning extremely quickly. He was always dedicated to devising creative ways to streamline and automate work. We could consistently and reliably expect Ben to produce high quality data management deliverables in very rapid fashion. He was also very effective at building rapport with clients and gaining their trust with his outgoing, affable disposition and his excellent work ethic and quality. I strongly recommend working with Ben. You will get everything you expect and more!